Framework for business process redesign
نویسندگان
چکیده
An increasing number of firms are marching to the drumbeat of business process redesign (BPR), alternatively called reengineering. The term reengineering may be new, but the idea of process redesign is familiar to most engineers involved in logistics and production control. Just-in-time (JIT), Total Quality Management (TQM), Flexible Manufacturing Systems (FMS), Computer Integrated Manufacturing (CIM) and Computer Integrated Logistics (CIL) are some of the buzz words used to signify process redesign trends in logistics and manufacturing control. However, business process redesign is not restricted to logistics and manufacturing, it also applies to administrative, commercial and managerial processes. Nevertheless, we think that many of the techniques, tools and methods developed for logistics and production control can be used in the context of business process redesign.
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